Returns & Refund Policy
Last updated: 08 October 2026
If something arrives damaged or wrong, tell us and we will make it right.
Damaged or wrong item
Report it on WhatsApp within 48 hours of delivery with photos or an unboxing video. We arrange a replacement or refund after checking with the seller.
Non-returnable items
Opened food and drink products, cosmetics, made-to-order art and installed equipment cannot be returned unless they are damaged or defective.
Refund timeline
Approved refunds are made to the original payment method within 7 working days.
Warranty products
Electrical, electronics and energy products are covered by the manufacturer's warranty. We help you raise and follow up the claim.